• 15 Apr 2015

    The Riverside Company Makes the Move from BMC Service Desk to Samanage

    Private equity firm selects Samanage’s cloud-based service desk and asset management solutions to deliver improved IT services.

    Samanage, provider of the only true multi-tenant, unified service desk and asset management cloud solution on the market, today announced that The Riverside Company has joined its growing community of customers who are using the true-cloud solution to improve efficiency and deliver better business value throughout the organization. The Riverside Company is a global private equity firm based in New York City, focused on investing in and acquiring growing businesses valued at up to $300 million. Their reach is worldwide across four continents and more than 200 employees and consultants.

    The Riverside Company came to Samanage as it was facing increasing complexity and costs with the BMC Service Desk Express (SDE) product they were using. “From a functionality perspective, the SDE solution was complex and inflexible,” said Jake Lilie, Director of IT Operations at The Riverside Company. “Any changes, reports or even workflow required the work of an expensive third-party expert.” The announcement that BMC would be sunsetting the SDE offering spurred the team to action, and they began a search for alternative solutions. The Riverside Company’s requirements for a new ITSM solution included:

    • The ability to easily customize in-house without the need for third party consultants
    • Straightforward implementation and ease of use for the IT team and their internal customers
    • Product flexibility with the opportunity to request changes and customize features
    • A strong user community to learn from and collaborate with
    • ITIL-ready functionality
    • Ability to extend to other functional areas beyond IT


    In addition to Samanage, The Riverside Company evaluated a number of other products “We chose Samanage for its ease of use and ability to customize without having to use a third party resource,” said Lilie.

    Within just a few days, the Samanage asset management agent was pushed out to all of their computers globally. “Just by pushing out that agent, I have real tangible access to data and can take immediate action on any potential risks, “ said Lilie. “That is meaningful not just to me but to others in my office that have to track assets, such as my CFO and accounting team. It [asset warranty notification] has been very important from a fiscal perspective, because you want to avoid contracts auto-renewing,” said Lilie.

    Additionally, The Riverside Company has experienced the following results:

    • Contracts added into Samanage have allowed for easier reporting and enabled the team to make informed decisions with the data being so easily accessible.
    • They are now able to see all warranty information automatically for all hardware vendors (HP, Lenovo, Dell, and Apple) and quickly produce reports for each budgeting cycle in preparation for the next fiscal year.
    • Tracking, and contract and vendor management are more centralized to quickly locate global assets and report on them.


    Lilie adds that the Samanage Community has been an unexpected benefit to his team. “It’s rare to find a product team so engaged and fast to respond to questions and feature requests on a community,” said Lilie. “The level at which Samanage is active on their community speaks to the agility of the solution. It’s great to be able to tap into this agility as the product is continuously enhanced.”

    The Riverside Company has also expanded its use of the Samanage Service Desk solution to other functional areas of the business including Human Resources, Compliance, and Marketing.

    “I really see Samanage as the single source to house and manage all requests across the firm, be it marketing, human resources and obviously IT,” Lilie said. “That will have a very powerful impact for us, giving us the ability to provide better customer service to all Riverside team members regardless of where they are in the world.”

    About Samanage

    Samanage is enterprise service desk software that manages service relationships in the company and helps get work done. Samanage delivers an exceptional user experience with beautiful software that people love to use. Instantly deployed and continuously updated in the cloud, Samanage service and asset management software lets you quickly drive business value by connecting your people with the key business services they use every day. Visit http://www.samanage.com

  • 02 Apr 2015

    Israeli-founded mobile-shopping platform Tapingo secures additional $22 million to transform local commerce

    Tapingo today announced a $22 million investment led by Qualcomm Incorporated through its investment arm Qualcomm Ventures. DCM Ventures, Kinzon Capital, and existing investors Khosla Ventures and Carmel Ventures also participated in the round. The company will use the funding to accelerate its expansion beyond the college market, with the goal of transforming local commerce.

    Tapingo is led by founder/CEO Daniel Almog and CTO Udi Oster, who met in the IDF’s intelligence unit. Its mobile-ordering technology is designed to make buying things quicker and more convenient. Tapingo uses machine-learning technology to determine user preferences from everyday behavior, then match those preferences with what’s available nearby.

    “When you buy a coffee, you shouldn’t have to wait in line, pay at a register, then wait again,” says Almog. “Your phone should know what kind of coffee you like and make sure it’s available for you—where you need it, when you need it.”

    After Tapingo went viral at the College of Management in Rishon Le’tziyon, Almog and Oster moved to the USA to tap into its large college market. Since then, Tapingo has grown from two dozen campuses to more than 85 across the USA. Tapingo currently processes more than 25,000 transactions per day, with the average user transacting more than four times per week—making it larger than any other on-demand ordering service.

    “Our vision was always to begin with dense retail ecosystems involving high-frequency transactions. We realized that college campuses were the perfect proving ground,” says Almog. “What we didn’t anticipate was how quickly universities and students would adopt this new behavior. This validated our decision to bring the technology to analogous ecosystems.”

    Citing the overwhelming popularity of Tapingo among its users, Almog notes that the company has not only confidence in its product but an extremely loyal, growing user base to serve as a foundation for pursuing new verticals. Earlier this year, the company expanded into several new services, including delivery and general campus retail.

    “The key to winning the on-demand space is to become part of a consumer’s everyday routine,” says Almog. “We’ve achieved this at an unprecedented scale in our key markets. With this foundation, we’re ready to take the next leap.”

    With rapid scaling a priority, Tapingo will use the new round of funding to hire aggressively as well as invest in product development, operations, and marketing.

    "Tapingo has used a mobile-first approach to create a win-win for consumers and merchants," says Mony Hassid, Senior Director of Qualcomm Ventures. "We believe that they are uniquely positioned to win the large and growing local-commerce market."

    Tapingo helps busy people get what they need—where they need it and when they need it.

    Tapingo's native mobile apps combine a rich, intuitive browsing platform with local merchant partnerships. This lets you buy things around you instantly and hassle-free. The product learns your preferences and eliminates stress and wasted time.

    Tapingo offers merchant partners simple infrastructure for order processing. It helps merchants gain new customers, grow loyalty and usage among existing customers, and cut costs.

    Tapingo received a Series A investment led by Carmel Ventures and a Series B investment led by Khosla Ventures prior to the current funding round.

    For more information, visit www.tapingo.com and download the Tapingo app from the Apple App Store or Google Play Store.


  • 26 Mar 2015

    ESPN, Outbrain Partnership Lets Other Marketers Get Native Placement on the Sports Site Multi-year deal creates new premium ad space

    One of the biggest names in sports is letting other publications tap into its digital audience. 

    ESPN and content recommendation platform Outbrain announced Thursday that the two signed a multi-year, global deal. And, because Outbrain is being integrated into ESPN's in-house sales platform, it will allow third-party content to be seeded natively into ESPN's editorial stream, including between articles in the ESPN newsfeed. 

    "We used to work primarily with business development or product teams, and now we also work with sales teams," Outbrain vp of product marketing Matt Crenshaw said. "The result: product teams get better content recommendations, business teams get new revenue, and now ad sales teams get more flexibility to serve the ad campaigns that they sell directly."

    According to the publisher, it has more than 116 million unique visitors monthly across its digital networks. 

    "This gives our sales team a new avenue by which to tap into the sponsored content marketplace. We look forward to bringing these solutions to our global customer base," ESPN Customer Marketing and Sales president Ed Erhardt added in a press release.

    Outbrain's content reaches 550 million people around the globe, providing a larger reach than most publications could do on their own. Using a variety of factors including what's on the Web page, previous user behavior, context of the user's visit and trending topics, it places promoted links on partner publication's pages. The company and its partners make money by charging a rate to have other outlets' links included. Not only can this drive additional traffic for those who buy into the service, it creates another way to re-promote older content that might not be buzzy anymore. 

    Crenshaw said that increasingly publishers are integrating its services into their sales platforms, allowing for more native placements. Previously, most Outbrain content was contained in a widget at the bottom of the page, but by working with the publisher's direct sales team other publication's content can be sprinkled in premium locations like the the right rails, homepages, mobile pages and on video. Outbrain also recently signed contracts with other publishers including Time Inc., Le Monde Group and CNN. 

    "Fully integrating Outbrain as a critical system creates a sort of content intelligence system," Crenshaw explained. "This is more and more where our conversations are going with publishers."

  • 16 Apr 2015

    @zend and Microsoft Azure Announce Strategic Partnership read the CEO @andigutmans thoughts & Insights http://t.co/uoWVevQuYL
  • 16 Apr 2015

    RT @RealMatch: Is Your Site as Mobile-Friendly as it Needs to Be? http://t.co/fAHJwT8SQ9 #publishers #assnchat #asae http://t.co/OiSsy825Ew
  • 15 Apr 2015

    Our sister fund @violaPEquity closes $250M for growth-stage Israeli tech investments: http://t.co/ObZvVgKpvy | http://t.co/toyQp26bOi

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Carmel Ventures is a venture capital firm, empowering early stage start-ups to become category leaders 

Founded in 2000, Carmel Ventures is managing over $800M across four funds. As Israel’s top tier VC firm, we invest in Israeli or Israeli related early stage companies and build global category leaders. Carmel invests across a number of key market segments including: software, new enterprise infrastructure, big data, digital media, consumer applications and semiconductors.

Our team approaches the investment as a proactive, hands-on endeavor. Carmel Ventures typically leads or co-leads investments and take an active role on the Board of Directors while keeping a low ratio of companies per partner. With strong M&A and IPO experience, the Carmel team has backed a disproportional share of Israel’s category leaders that generate over $50M in annual revenues, including: Outbrain, ironSource, Payoneer, and more.

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