• 20 May 2015

    Carmel's Samanage Raises $16 Million in New Funding to Support Accelerated Growth

    Cary, N.C. — May 20, 2015 — Samanage, provider of the only true cloud integrated enterprise service desk software on the market, today announced the close of $16 million in Series B funding to support the company’s accelerated growth rate and expansion.
    The new funding is led by Marker LLC and Vintage Investment Partners, with participation from existing shareholders Carmel Ventures, Gemini Israel Ventures and Silicon Valley Bank.   The new funding is the largest private funding round in the IT service management industry in the past three years.
    “Samanage has evolved from an emerging player to an innovative leader in the enterprise service desk software space,” said Lluis Pedragosa, Marker, LLC.  “The vision of the company combined with their agile product development and exceptional customer experience are just some of the key differentiators Samanage brings to the market. They stand out from the crowd, and we look forward to the partnership as they continue to disrupt the ITSM landscape.”  
    The new funding comes on the heels of the company closing their third consecutive year of triple digit growth.  Customers of the enterprise service desk cloud software solution nearly doubled in 2014 and now span 52 countries.  The company is on track to deliver similar performance in 2015.


    “We are excited about the next growth stage for Samanage and our continued path to capitalize on the opportunity in the mid-market and enterprise Service Management industry,“ said Doron Gordon, Founder & CEO, Samanage.  “This funding recognizes the hard work and amazing determination of the Samanage team to deliver a new type of  software experience, one that is absolutely focused on making our customers successful by building software that they love to use.”


    The company’s expansion is proving to be more than just headcount and bricks and mortar. Earlier this year, Samanage introduced the enterprise service desk designed to help customers gain value from a beautiful and easy-to-use  service management solution across the organization.  The company also announced their launch of the industry’s first real-time service performance benchmarking solution that empowers service organizations to measure and benchmark their performance against their peers, and identify opportunities to improve service levels.


    “When we set out to build Samanage we wanted to create beautiful software that people love to use. Samanage was originally designed for the busy IT professional who needed a modern way of managing their service relationships,” said Gordon.  “The superior user interface and highly configurable functionality has customers using Samanage across many areas of the organization including Human Resources, Facilities, Finance, Marketing and more.  It is becoming the solution of choice for managing service interactions across the enterprise.”


    The new funding will be used to scale engineering and customer facing teams, including expansion of the North American sales and customer success teams as well as a global expansion to EMEA and Asia Pacific.


  • 18 May 2015

    Perfecto Mobile Launches Industry's First Global Benchmark for Mobile Testing Coverage

    Perfecto Mobile, the world's leader in mobile app quality, today announced the release of its Mobile Test Coverage Index, the industry's first data-driven benchmark to help organisations determine the appropriate mix of mobile devices, operating systems and form factors to test their apps and responsive websites and ensure optimal app quality for end users.

    Today's mobile market is extremely fragmented and constantly changing, challenging organisations with device mix obstacles, future releases, and the pressure to deliver flawless customer engagement. Currently, most enterprises have no standard approach for testing mobile apps and responsive websites, and the business impact that non-tested or poorly tested apps have is devastating to a brand. To help begin this testing process to ensure continuous quality and develop a comprehensive mobile strategy, enterprises need to define a set of mobile devices to test apps and responsive websites against, a strategy that best represents their target market and end users. This should be part of a larger definition of the user profile, such as the environment that the app is operating in (network conditions, GPS location, etc.). To answer the vital question "what devices should I begin testing on," the first-ever industry benchmark report provides crucial information and insight into market trends and the correct device mix to ensure coverage.

    Perfecto Mobile's Quarterly Mobile Test Coverage Index aggregates 360,000 hours of exclusive Perfecto Mobile customer usage data, market data, and future device release timelines to create an extensive list of the 32 most relevant devices. It serves as a recommended starting point for organisations beginning the test coverage process.

    "The first question both business and technical executives alike ask when building a mobile testing strategy relates to coverage. A relevant device and environment mix offers strong test coverage, getting the organization much closer to the true end user experience," said Roi Carmel, Senior Vice President of Products and Strategy, Perfecto Mobile. "It is challenging to achieve desired test coverage for mobile end-user profiles in today's rapidly expanding ecosystem, especially since a mobile device's shelf-life is around nine months. Our goal with the quarterly Mobile Test Coverage Index is simple: Help enterprises better understand their customers and automate app testing to deliver a high-quality digital experience."

    The report provides an index for reaching 30 percent, 50 percent and 80 percent test coverage in North America, France, Germany, Italy, Spain and the UK. The device selections address five key sectors: device model, screen size, GA date, hardware system and recommended operating systems. The number of devices in each test bracket may vary from quarter to quarter to reflect the changes in the mobile market. The report will be continuously updated to meet these market changes.

    Organisations can use the index as a benchmark to take advantage of thethree levels of mobile market coverage and scale as their needs grow. Key takeaways from the research include:

    • 30 percent of the market can be covered with 10-16 devices, based on market adoption, market device leaders, reference devices and device characteristics.
    • 50 percent market coverage can be covered with 17-25 devices. This level of test coverage yields an increased number of devices from manufacturers such as Sony, LG, Samsung, Apple, HTC and more.
    • 80 percent market coverage can be achieved with an index of 26-32 devices. This is the final group of devices to test on that will guarantee the most recommended coverage.
    • While Apple pushes its users to upgrade to the latest iOS version, there are earlier iOS 8 versions that should be included in test plans. Additionally, iOS 7 still accounts for 17 percent of total users, and should be included at the same level of iOS 8 test plans.
    • Including the most widely adopted Android versions KitKat and Jelly Bean is important to an Android test plan, Lollipop proves to be very important as well. Lollipop, the latest OS from Google, is running on the Google Nexus devices (considered reference devices).

    This report analysed and aggregated a wide range of public, private and proprietary data from 4,000+ device profiles and 360,000+ user hours across U.S. and EU markets, which includes Spain, UK, France, Italy and Germany. For more information and insights, download the report here - go.perfectomobile.com/test-coverage-index/?utm_source=tcr-pr.

    About Perfecto Mobile
    Perfecto Mobile, the world's leader in mobile app quality, provides a hybrid cloud-based Continuous Quality Lab that enables mobile app development and testing teams to deliver better apps faster. The Continuous Quality Lab supports testing processes earlier and more often in the development cycle, giving way to faster feedback and improved time to market. Users can access an exhaustive selection of real mobile devices connected to live networks around the world and leverage them for testing and monitoring throughout the mobile application development lifecycle - from development, functional and performance testing to monitoring and support.

    More than 1,500 customers, including many of the Fortune 500 across the banking, insurance, retail, telecommunications and media industries rely on Perfecto Mobile to deliver optimal mobile app functionality and end user experiences, ensuring their brand's reputation, establishing loyal customers, and continually attracting new users. For more information about Perfecto Mobile visit www.perfectomobile.com or follow us on Twitter at @PerfectoMobile.


    Kristine Englert
    Marketing Communications

    PAN Communications
    Katelyn Campbell

  • 13 May 2015

    Clarizen Named a 2015 Most Innovative Company in Customer Success at Gainsight Pulse Conference

    Clarizen, the leader in enterprise work collaboration software, today announced that it has been recognized as a 2015 Most Innovative Company in Customer Success in the Pure Play SaaS category by Gainsight. This award recognizes companies whose customer success approaches have differentiated their brands in the marketplace. The award was presented onstage at Pulse Conference 2015, the industry's largest gathering of customer success professionals.

    "Clarizen has made a significant investment in delivering a white glove experience for our customers," said Chris Bates, Clarizen's global vice president of customer success, who accepted the award. "It's an honor to have our commitment to customer success recognized by our customer and partner, Gainsight."

    Fellow award recipients include Box, Workday, OpenDNS, and BrightEdge.

    Clarizen's award-winning platform is on display at the conference, including its latest integration with Gainsight's customer success technology (which will be available soon for customers). Together, the solutions will give companies a 360° view of the customer engagement lifecycle. Leveraging Clarizen's existing robust Salesforce integration, the Clarizen-Gainsight integration provides visibility to all roles involved with managing a customer. Clarizen provides enterprise project planning, service delivery, resource management and work collaboration, in supporting the needs of the customer while Gainsight tracks customer metrics, such as health and usage analytics. The combination provides full transparency through the customer lifecycle, meeting the needs of sales executives, project managers and service professionals. 

    Key benefits of the integration:

    • Review real-time project status at every stage of the customer's projects from Clarizen within Gainsight
    • Build Gainsight scorecards that map to different customer lifecycle stages (e.g., onboarding customers, live customers)
    • Automate processes and calls-to-action (CTAs) triggered by accurate, up-to-date project information
    • Collaborate within and across teams by syncing communication directly to Clarizen
    • Share complete visibility into Gainsight's data on a given customer's health across all project stakeholders working with that customer in Clarizen, including full scorecard metrics and any other data required with configurable mapping rules.

    For more information about creating a 360° view of the customer engagement lifecycle and the Clarizen-Gainsight integration, click here. The Clarizen-Gainsight integration will be made available to customers this summer.

    About Clarizen
    Clarizen is a leading enterprise-class work collaboration platform that helps companies get work done faster. The company's project management and work collaboration solutions uniquely harness the power of the cloud to get work done efficiently, effectively and with better results. Fast to deploy and easy to use, Clarizen is shaping the future of work and redefining enterprise collaboration by connecting social context with tasks and projects to drive increased productivity and profitability. Empowering teams by connecting conversations, tasks and projects in a single solution, Clarizen fuels the high-performance teams of thousands of organizations across 69 countries, including dozens of the Fortune 500. Founded in 2006, Clarizen is privately held with locations all around the world including San Mateo, CA, Tel Aviv, IL and London, UK. For more information, visit www.clarizen.com.

    Clarizen is a registered trademark and the Clarizen logo is a trademark of Clarizen Ltd. All other trademarks are the property of their respective owners.

    Read more: http://www.digitaljournal.com/pr/2552948#ixzz3a5gegm6u

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    Carmel Ventures is a venture capital firm, empowering early stage start-ups to become category leaders 

    Founded in 2000, Carmel Ventures is managing over $800M across four funds. As Israel’s top tier VC firm, we invest in Israeli or Israeli related early stage companies and build global category leaders. Carmel invests across a number of key market segments including: software, new enterprise infrastructure, big data, digital media, consumer applications and semiconductors.

    Our team approaches the investment as a proactive, hands-on endeavor. Carmel Ventures typically leads or co-leads investments and take an active role on the Board of Directors while keeping a low ratio of companies per partner. With strong M&A and IPO experience, the Carmel team has backed a disproportional share of Israel’s category leaders that generate over $50M in annual revenues, including: Outbrain, ironSource, Payoneer, and more.

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